top of page

Congrats on taking the next STEP to invest in you!

In order to provide the best service possible please read the following information and policies. Should you have any questions please contact us for clarification. 

NEW CLIENTS

Ready to talk with therapist online? Once you request an appointment, our intake coordinator will get in contact with you to confirm the appointment time. Please note, you are requesting an appointment, and it is not a confirmation of an appointment until our intake coordinator contacts you to confirm. We will confirm that the therapist you schedule with is a good fit in working with you as well as send you our intake forms online. 

INTAKE PROCESS

Prior to your appointment, please complete all documents by clicking on the link sent to your email after your initial appointment has been confirmed. It should take between 10-15 minutes to complete. You cannot talk with therapist online without completing our intake form. Please note that your appointment will be cancelled in the event that we have not received all required documentation and valid form of payment.

Please contact us via email info@headfirsthealthcc.com to request a same-day appointment, or if you have any questions.

RATES AND ACCEPTED INSURANCE

Our initial session rate is $175

All subsequent sessions are $150

For clients using one of the insurances below, we accept the contracted rate for that insurance. We check benefits prior to a confirmed appointment as a courtesy.

We accept the following insurances:

Blue Cross Blue Shield PPO

Aetna

United Healthcare

*We are considered out-of-network with other insurance providers, and we can provide you a superbill that you can submit to your insurance for their out-of-network coverage rates.

CANCELLATION POLICY

We prioritize our clients by holding space for each person we see. When clients cancel an appointment, our clinicians offer that space to other clients who need an appointment that week. When clients cancel within 24-hours or no show, other clients miss out on an opportunity to be seen.

If you would like to cancel an appointment, we ask that you do so with your provider with at least 24-hour notice. Anyone canceling an appointment with less than a 24-hour notice will be charged the full session fee of $150.  Insurance does not cover no shows and late cancellations, so is the client’s responsibility to pay. We will charge the credit card on file for no shows and cancellations within 24-hours of scheduled session.

bottom of page